iKOU

Thank you to all the people who have taken the time to write (unsolicited) messages to us about iKOU...

We are honoured to have such a strong following so early in our journey, and so happy to hear everyone experiencing the benefits of an iKOU lifestyle.

re DON'T CHANGE A THING!

Love-love-loooooooove your candles. They are a stand out. You should be so very proud of yourselves.

I've used many brands and types (soy etc) for many years - yours are by far the best. Longer burning times, incredibly pungent fragrances (I've never known of any other candle to carry an aroma so strongly once lit - and for so many weeks thereafter - your aromas don't fade), deliciously sophisticated and exotic fragrances (no cheap pre-teen bubblegum offenses going on here!) and ... such pretty labeling. (Goes without mentioning that you get a hats off for the eco-elements).

So...please...don't change a thing - ever.

Well done to all of you - it's quite a feat to place yourselves head & shoulders above the rest in a crowded market.

Regards Rebecka (Sydney)

Hi Naomi,

I just walked inside the Paddo store after walking past many times and was greeted by a lady offering me tea and a smile. I love your business, my hat off to you, I work in marketing spas and salons and have yet come across a boutique style business that got everything right. Made my first purchase today and will be back each month to treat myself to my new addiction...iKOU!

Well done, such a breath of fresh air with internet shopping etc to actually have an experience and those girls on your team were amazing, so passionate, I thought they owned the business.

Thank you for your shop, just raved about it on Facebook...

Vanessa (Sydney)

Hello Naomi and Paul

I have been wearing my new iKOU mineral make-up all day today and my skin feels fantastic. So much so, that I have thrown out all my old skin care stuff and ordered the complete range for my skin and will order more products very soon. I am so thrilled that we met you in the café and I love the concept, that I am buying my products from the person that made them. Your professionalism, enthusiasm, personal service and products are second to none. Fabulous I cannot wait to try out all my new products, when they arrive. The psychological benefits of knowing that I am wearing something good for my skin AND helping the planet AND supporting a small, homegrown Aussie business make for a wonderful all-round good feeling, which you just don’t get, when you buy from a big shop or large company.

Take care, all the best with your business, you are so doing the right thing and I am a confirmed customer for life.

Jude (Tuggerah, NSW)

Hi Naomi,

I just stumbled across your beautiful store today in Leura and was so impressed by the whole experience. Rosie was extremely welcoming and very helpful. The customer experience is really so important and its so wonderful to come across a company doing it so well. Your products and display are outstanding. I usually buy my candles from ---- but I will now definitely make my future purchases from iKOU. Congratulations on everything!!

Regards,
Hedley

Hi Naomi

You asked how my face products are going. Well I am blown away  by how my skin looks and feels!!  It's been only two days and my skin looks about 5 years younger already!!  Very smooth, plumped, less lines, more hydrated and lifted, soft texture etc.  And I smell good too according to my kids!!  Very very very very happy!!! Thank you so much!!

Sonya

Hi there just to let you know my beautiful wax melts came today how fast was that! I just love it the aroma seems to just wander in and the rooms in my house but its not overpowering like some of the aerosol sprays.I must try another kind next time but the destress is superb.

many thanks Janet

A big "thank you" to Naomi and the team. My order arrived at it's destination this morning much to the delight of my friend.

Again, thank you for the fast turnaround.

kind regards
Kerrie

I received my order this morning and just wanted to say I cannot believe how gorgeous the salts smell.  Wow!  I can't wait to get in the tub!
 
Many thanks...

Camille - Sydney

Hi There,
 
I am not sure if anyone reads this email but I hope so!! I am so impressed with your products and equally impressed with your online ordering and confirmation process.. I have ordered a lot online in the past and have never come across such efficiency.. working in sales, I had to write this. I hope this reaches you...
 
Cheers, Nadine

Hi Simona

Parcel delivered early this morning.  wow! 

great tea, great service!

many thanks,

Janine

To Whom It May Concern:

I recently discovered IKOU at the Byron at Byron.

I bought nearly all your products including the tea and absolutely love them!

It is so great to find a organic Australian product!

Hi IKOU team,

Your online service / delivery is amazing.
I made the online order on Sunday night and my products have arrived today - fantastic service, thank you.

Visiting the Mornington Springs Spa resort last week is where I discovered your product, I've purchasing many products within the market and yours is truly an exception product, one that I will be recommending to my friends and colleagues.

Once again, great service, I could not fault!

Cheers Michael

Hi Simona,

Much appreciated great service. Thanks. I'll definitely be
purchasing more in the future.

Regards,
Lynne

Hi guys and gals of iKOU,

I'm just writing to say how much I love Sleepyhead tea, it works a treat!
My shopping experience in the Leura Mall store was great, the assistant was very helpful and let us sample some tea.
I'll definitely be returning on my next trip up the mountains.

Warm regards,
Emily-May

 Hi Simona,

Thank you I have already received my parcel and love it.

I will be telling all of my friends about the great products and service that I have received.

Kind regards,

Krista (Sydney)

Hi Paul,

Last year at the Observatory we met in your suite at "A Day In Paris"

Your suite was packed and you did extremely well.  We met both you and
your wife and I spent lots on your gorgeous products.

Just a few weeks ago I treated my sister from Melbourne to a couple of days
at Lilianfels, I had on my agenda a trip to Leura to go into your store.

She thought it was stunning and bought a few things for my other sister.

The highlight of the visit I must admit was meeting up with your staff member Luke.
This made the visit very worthwhile.  Not only did he have a complete and in depth
knowledge of the store and the product, but his amazing passion for his job and
you both was clearly very obvious.  His dedication to the job and his loyalty
came through loud and clear.

I just wanted to congratulate you on your growth and for having such a great ambassador
for your store.  He is a great asset.

Kind Regards
Jillian (Sydney)

Thank you Simona,

My package arrived on Thursday 11th, delicious, a gorgeous indulgence!  Just what a girl needs! look forward to placing another order soon.

Kindest regards

Jane (Knoxfield. Vic)

I was in your shop in Leura, the service the girls gave was fantastic. I think I almost walked away with every single product
from your store. I simply fell in love with your skincare especially. My mother in law was in love with the De-Stress Aromacology Candle when I gave her one when I got back to Brisbane. Thank you once again!

Cheers,
Denise (Brisbane)

Whohoo I am so delighted thank you very much!!

I just love your candles!!

Kind regards

Sophie (Sydney)

Hello
 
My sister bought me a couple of your candles while on holiday at Leura and I absolutely fell in love with them.
 
I ordered more candles on Wednesday 17 October 2012 (at night) and cannot believe they have been delivered so quickly!
 
Thank you so much for producing gorgeous products and delivering excellent service as well – it’s not often that I come across this combination of quality and efficiency.
 
Thank you
 
Moira